Today, I had lunch with Jeri Mae Rowley, a highly respected speaker, trainer and... well, and "saddle-maker's daughter." She tells the story of how she remembers hearing her grandfather, Ray Holes (yes, that Ray Holes!) say to her as he tapped away on the leather of a custom saddle while customers were in his shop, "Aren't we lucky! Those people work hard for so little and they choose to do business with us."
Not only is Ray Holes a nationally known saddle-making legend, he was also humble, appreciative and wise - wise in how he shared his vision! Ray shared his vision with each member of the family who worked in his shop - including Jeri Mae Rowley. He shared it in simple conversation and by genuine example. Living your vision is the best way to deeply communicate it to others. Ray believed in treating others respectfully - whether they were customers, employees or even competitors - and he believed in appreciating them too. Those two key components, coupled with best-of-the-best quality went a loooooong way to building a business and covering whatever shortcomings he or his business may have held.
Do your employees know your vision by what you say and do daily?
Not only is Ray Holes a nationally known saddle-making legend, he was also humble, appreciative and wise - wise in how he shared his vision! Ray shared his vision with each member of the family who worked in his shop - including Jeri Mae Rowley. He shared it in simple conversation and by genuine example. Living your vision is the best way to deeply communicate it to others. Ray believed in treating others respectfully - whether they were customers, employees or even competitors - and he believed in appreciating them too. Those two key components, coupled with best-of-the-best quality went a loooooong way to building a business and covering whatever shortcomings he or his business may have held.
Do your employees know your vision by what you say and do daily?
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