The Project Management Essentials program, which was developed in close cooperation with the Project Management Institute, rests on the foundational idea that PEOPLE + PROCESSES = SUCCESS. Often we neglect the preliminary work of understanding the stakeholders and effectively communicating as we wrap our process components (think gantt chart) around the project at hand.
So, what do effective project managers do on the "people" side of things? Four simple guidelines (FranklinCovey refers to them as Foundational Behaviors):
- Demonstrate Respect
- Listen First
- Clarify Expectations
- Practice Accountability