1. Clearly communicate the DESIRED RESULTS
2. Provide and discuss GUIDELINES
3. Put in place all RESOURCES needed to get the job done
4. Establish a means of ACCOUNTABILITY. How and how often will you hold them accountable?
5. Discuss and commit to stand by CONSEQUENCES - positive outcomes for successful execution and negative consequences if not.
The FranklinCovey course, 7 Habits for Small Business Managers, refers to these five components as the essential pieces of win-win performance agreements. When we do this well, we lay claim on the mantra for Habit 4 – Think Win-Win. The mantra for Habit 4 is “Let them manage themselves.” Unfortunately, if we neglect any one of these five keys to a win-win performance agreement, “letting them manage themselves” can be an absolute disaster. All five are critical.
So, in which of the five key factors was my friend derelict? Accountability. He hadn’t really held his people accountable, and he knew it. He understood the principle well. But, there is a big difference between understanding and applying. He thanked me for the conversation and advice. I thanked him for letting me provide some guidance and offered further help. That’s the joy of being a business counselor. We get to do the fun part, and our clients get to do the hard part. But, when they do it well, their payoff is tremendous. And ultimately, when the client's business soars – that is the true payoff for me!